TERMS & CONDITIONS

 

Welcome to RioMax Soft Touch Ayurvedic! 

The portal info@riomax.in and its corresponding mobile application (collectively, “RioMax Soft Touch Ayurvedic ”), is managed and operated by RioMax (“ RioMax”, “we”, “us” or “our”). Any natural or legal person who accesses and/or uses RioMax Soft Touch Ayurvedic in any manner (“you” or “ your”) or uses any current or future service or functionality or offer made available on RioMax Soft Touch Ayurvedic (“Service ”) will be subject to these terms and conditions for use of RioMax Soft Touch Ayurvedic (“ Terms of Use”), as updated from time to time and 2such terms, guidelines and conditions as may be applicable to such Service (“ Service Terms”). If these Terms of Use are inconsistent with such Service Terms, the Service Terms will control to the extent of such inconsistency with respect to the applicable Service. 

These Terms of Use constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms of Use carefully before using or accessing RioMax Soft Touch Ayurvedic or availing any Service. By using the RioMax Soft Touch Ayurvedic or availing any Service, you signify your agreement to be bound by these Terms of Use. 

1. USE OF RioMax Soft Touch Ayurvedic 

You agree and acknowledge that RioMax Soft Touch Ayurvedic is an online platform that enables you to purchase the products listed on RioMax Soft Touch Ayurvedic at the indicated price at any time from the serviceable locations. Except where we are the seller of the relevant product on RioMax Soft Touch Ayurvedic, you agree and acknowledge that we are only a facilitator and are not and cannot be a party to or control in any manner any transactions on RioMax Soft Touch Ayurvedic. Accordingly, such contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on RioMax Soft Touch Ayurvedic. 

2. ELIGIBILITY 

Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access RioMax Soft Touch Ayurvedic. If you are a minor i.e. under the age of 18 years, you may use RioMax Soft Touch Ayurvedic only with the involvement of a parent or guardian. 

3. REGISTRATION AND OPERATION OF YOUR ACCOUNT 

3.1. In order to use RioMax Soft Touch Ayurvedic and avail the Services, you will have to register on RioMax Soft Touch Ayurvedic. Registration is a one-time process and is free of cost. You may register in one of the following ways: 

3.1.1. By creating a RioMax Soft Touch Ayurvedic account: You can register by providing relevant information, such as your name, gender, and such other details relevant for creating an account. Your login ID and password will be created basis the information provided by you, which you can use to access your RioMax Soft Touch Ayurvedic account at any time. 

3.1.2. By using a third-party account: You may use the login credentials from any third-party accounts maintained by you, as identified  (for example, Google or Facebook). If you use such a third party account, you will also be subject to specific terms and conditions applicable to such account, as may be imposed by the relevant third-party. 

Your credentials shared by you at the time of registration and your RioMax Soft Touch Ayurvedic login ID and password are referred to as “ Account Information”. 

3.2. You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the Account Information and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You will at all times keep your Account Information current and accurate. You can access and update much of the Account Information you provided us with in the ‘Your Account’ area of the website. 

3.3. You will: (a) immediately inform RioMax of any unauthorized use of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. RioMax will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred to RioMax or any other user due to unauthorized use of their account, resulting from your failure to keep your Account Information safe, secure and confidential. We reserve the right to refuse access to RioMax Soft Touch Ayurvedic, restrict placement of new orders, cancel pending orders, deactivate, or suspend your account on RioMax Soft Touch Ayurvedic, without any notice to you, at our sole discretion, for reasons which may include: (a) breach of these Terms and Conditions, Privacy Policies or any other applicable policy; or (b) violation of any applicable laws; or (c) suspicion of your involvement in any inappropriate or unlawful conduct; or (e) suspicion of your involvement in placing fake orders, frequent cancellations, returns, or abuse of any policy; or (f) directly or indirectly threaten to or cause harm to the brand image of RioMax Soft Touch Ayurvedic on a public forum (including but not limited to social media, print or electronic media); or (g) causing harassment to RioMax Soft Touch Ayurvedic and / or its employees / or its agents. 

4. COMMUNICATION AND UNSUBSCRIPTION 

4.1. You understand that once you have shared your Account Information and successfully registered on RioMax Soft Touch Ayurvedic, you may receive SMS or email notifications from RioMax relating to your registration and transactions on RioMax Soft Touch Ayurvedic. 

4.2. You may also receive such notifications regarding any marketing / promotional activities that may be available on RioMax Soft Touch Ayurvedic from time to time. By sharing your Account Information and registering on RioMax Soft Touch Ayurvedic and/ or verifying your contact number with us, you explicitly consent to receive marketing/ promotional communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. 

4.3. RioMax may also send notifications and reminders with respect to the Services on RioMax Soft Touch Ayurvedic. While RioMax endeavors to provide these notifications and reminders to you promptly, RioMax does not provide any guarantee and will not be held liable or responsible for any failure to send such notifications/reminders to you. 

4.4. You can unsubscribe / opt-out from receiving marketing/ promotional communications, newsletters and other notifications from RioMax at any time by following the instructions set out in such communications. 

5. LICENSE AND ACCESS TO PLATFORM 

5.1. Your use of RioMax Soft Touch Ayurvedic, the Services, and access to the RioMax Soft Touch Ayurvedic Content ( as defined below) is subject to a limited, revocable and non-exclusive license which is granted to you when you register on RioMax Soft Touch Ayurvedic. You will use RioMax Soft Touch Ayurvedic solely for identifying products, carrying out purchases of products and processing returns and refunds, in accordance with Return and Refund Policy, , for your personal use only and not for business purposes. 

5.2. The license granted to you does not include a license for: (a) resale of Products or commercial use of RioMax Soft Touch Ayurvedic or RioMax Soft Touch Ayurvedic Content, (b) any collection and use of product listings, description, or prices, (c) any use of RioMax Soft Touch Ayurvedic, the Services and/or of RioMax Soft Touch Ayurvedic Content other than as contemplated in these Terms of Use, (d) any downloading or copying of Account Information, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of RioMax Soft Touch Ayurvedic, (e) creating and/ or publishing your own database that features parts of RioMax Soft Touch Ayurvedic. 

5.3. You grant a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on RioMax Soft Touch Ayurvedic without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on RioMax Soft Touch Ayurvedic. You agree to perform all further acts necessary to perfect any of the above rights granted by you to RioMax, including the execution of deeds and documents, at its request. 

Please note that RioMax at all times reserves the right to refuse your access to RioMax Soft Touch Ayurvedic, terminate/deactivate your account, remove or edit content on RioMax Soft Touch Ayurvedic, at its discretion. 

6. PERSONAL INFORMATION PRIVACY 

6.1. During the course of your registration on and usage of RioMax Soft Touch Ayurvedic or availing the Services, RioMax may collect and store and/or you may provide us with, personal identifiable and sensitive information about you, including without limitation your name, phone number, email address, address, postal code, occupation, login details etc. 

6.2. RioMax respects the sensitivity of the information about you and we appreciate your trust in us. In this regard, RioMax has formulated the Privacy Policy, which shall be deemed to be included in these Terms of Use, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object to the terms of our Privacy Policy, please do not use or access RioMax Soft Touch Ayurvedic or avail the Services. For more information, please refer to the Privacy Policy. 

7. CONTENT ON PLATFORM 

7.1. All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on RioMax Soft Touch Ayurvedic or any of the other Services are the property of RioMax or its affiliates (“RioMax Soft Touch Ayurvedic Content”), and are protected under copyright, trademark and other applicable laws. Further, all trademarks, services marks, trade names and trade secrets in relation to RioMax Soft Touch Ayurvedic whether or not displayed on RioMax Soft Touch Ayurvedic, are proprietary to RioMax. 

7.2. RioMax may display on RioMax Soft Touch Ayurvedic any third-party logos, trade names, trademarks of other brands, as per the license granted to RioMax by such brands. 

7.3. No information, content or material from RioMax Soft Touch Ayurvedic (including the RioMax Soft Touch Ayurvedic Content) may be copied, reproduced, republished, duplicated, copied, sold, resold, uploaded, posted, transmitted, distributed or otherwise exploited in any way (including for any commercial purpose) without RioMax express written permission. You will not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RioMax and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing RioMax or its affiliates’ names or trademarks without the express written consent of RioMax and/or its affiliates, as applicable. Any unauthorized use terminates the permissions granted in these Terms of Use. 

8. DISCLAIMERS 

8.1. RioMax will try to make access to and use of RioMax Soft Touch Ayurvedic error-free and without interruptions. However, your access to RioMax Soft Touch Ayurvedic may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services on RioMax Soft Touch Ayurvedic. RioMax does not take responsibility for any access or usage problems that arise from internet related issues at your end. 

8.2. All information in relation to third parties, including sellers and the products listed by them on RioMax Soft Touch Ayurvedic ('' Third Party Information”) are provided only for reference. RioMax, in its capacity of an intermediary under the applicable laws, is not endorsing Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk. 

8.3. RioMax Soft Touch Ayurvedic may contain user generated content which RioMax does not pre-screen and which contains views that may be opinions of users/ experts. RioMax will do its best to monitor, edit or remove such user generated content where it is necessary to do so (for instance, if such content violates these Terms of Use). RioMax does not promise that the user generated content on RioMax Soft Touch Ayurvedic is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties. 

8.4. To help you in identifying the products of your choice, descriptions of the products are provided on RioMax Soft Touch Ayurvedic by the relevant seller through photographs, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, the appearance/color of the products when delivered may differ for various reasons. 

8.5. The Services included on RioMax Soft Touch Ayurvedic are provided on an “as is' ' and “as available' ' basis without any representations or warranties, express or implied, except as otherwise specified in writing. RioMax does not covenant or provide any representations and warranties: 

8.5.1. in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including product or pricing information and/or specifications) on RioMax Soft Touch Ayurvedic; 

8.5.2. that the Services will be made available at all times; 

8.5.3. that the operation of RioMax Soft Touch Ayurvedic, including the functions contained in any content, information and materials on RioMax Soft Touch Ayurvedic or any third-party sites or services linked to RioMax Soft Touch Ayurvedic will be uninterrupted, or that the defects will be rectified, or that RioMax Soft Touch Ayurvedic or the servers that make such content, information and materials available are free of viruses or other harmful components; and 

8.5.4. that the RioMax Soft Touch Ayurvedic Content available on RioMax Soft Touch Ayurvedic is complete, true, accurate or non-misleading. 

8.6. Parties other than RioMax and its affiliates may operate stores, provide services, or list or sell product lines on RioMax Soft Touch Ayurvedic. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content made available by them. RioMax does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. The information displayed on RioMax Soft Touch Ayurvedic is for informational purpose only, and does not amount to or be deemed to be an endorsement of any product or service under any circumstances. 

8.7. To the extent permitted by applicable law, RioMax disclaims any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on RioMax Soft Touch Ayurvedic. 

8.8. RioMax is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third party platforms, you are doing so entirely at your own risk and expense. 

9. USER WARRANTIES AND RESTRICTIONS 

9.1. You represent and warrant that: (a) your use of RioMax Soft Touch Ayurvedic and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to RioMax in connection with RioMax Soft Touch Ayurvedic and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable RioMax Soft Touch Ayurvedic policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, RioMax will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify RioMax and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties. 

9.2. You will use RioMax Soft Touch Ayurvedic for lawful purposes only, and will not undertake any activity that is harmful to RioMax Soft Touch Ayurvedic or its content or otherwise not envisaged through RioMax Soft Touch Ayurvedic. You have a limited license to access and use RioMax Soft Touch Ayurvedic, solely for the purpose of availing the Services, subject to these Terms of Use. 

9.3. The use of the Platform by you is restricted to personal use only, and you will not use any portion of RioMax Soft Touch Ayurvedic (including the contents on the Platform) or Services for any resale or commercial purpose. 

9.4. You will not do any of the following: 

9.4.1. Delete or modify any content on RioMax Soft Touch Ayurvedic, such as any information regarding the Services, their performance, sales or pricing; 

9.4.2. Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search RioMax Soft Touch Ayurvedic; 

9.4.3. Make false or malicious statements against the Services, RioMax Soft Touch Ayurvedic or RioMax; 

9.4.4. Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage RioMax Soft Touch Ayurvedic and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of RioMax Soft Touch Ayurvedic and/or the Services; 

9.4.5. Introduce any trojans, viruses, any other malicious software, any bots or scrape RioMax Soft Touch Ayurvedic for any information; 

9.4.6. Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture; 

9.4.7. Hack into or introduce malicious software of any kind onto RioMax Soft Touch Ayurvedic; 

9.4.8. Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or 

9.4.9. Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet. 

9.5. You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through RioMax Soft Touch Ayurvedic, any information that: 

9.5.1. belongs to another person and to which You do not have any right; 

9.5.2. is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever; 

9.5.3. harms minors in any way; 

9.5.4. infringes any patent, trademark, copyright or other proprietary rights; 

9.5.5. violates any law for the time being in force; 

9.5.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 

9.5.7. impersonates or defames another person; or 

9.5.8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource. 

10. INDEMNIFICATION AND LIMITATION OF LIABILITY 

10.1. You agree to indemnify, defend and hold harmless RioMax, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of RioMax Soft Touch Ayurvedic or the Services, violation of these Terms of Use, or infringement of any intellectual property or other rights of RioMax or any third-party. RioMax will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide RioMax with reasonable assistance, at their expense, in defending any such claim, loss, liability, damage, or cost. 

10.2. To the fullest extent permitted by law, in no event shall RioMax or any of its directors, officers, employees, agents or content or service providers (collectively, the “RioMax Representatives'') be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, RioMax Soft Touch Ayurvedic or the content, materials and functions related thereto, the Services, provision of information via RioMax Soft Touch Ayurvedic, lost business, even if such RioMax Representatives have been advised of the possibility of such damages. 

10.3. In no event shall RioMax Representatives be liable for: 

10.3.1. the use or inability to use RioMax Soft Touch Ayurvedic and/or the Services; 

10.3.2. any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through RioMax Soft Touch Ayurvedic; 

10.3.3. any unauthorized access to or alteration of your transmissions of sensitive personal information or other user data; or 

10.3.4. any other matter relating to RioMax Soft Touch Ayurvedic or the Services. 

10.4. RioMax is neither liable nor responsible for any actions or inactions of the other users of RioMax Soft Touch Ayurvedic or any breach of conditions, representations or warranties by them. RioMax is not obligated to mediate or resolve any dispute or disagreement amongst two or more users of RioMax Soft Touch Ayurvedic. 

10.5. None of the directors, officials or employees of RioMax shall be personally liable for any action in connection with RioMax Soft Touch Ayurvedic or the Services. 

11. ACCESS OUTSIDE THE REPUBLIC OF INDIA 

11.1. RioMax makes no representation that the content on RioMax Soft Touch Ayurvedic is appropriate to be used or accessed outside the Republic of India. Any users who use or access RioMax Soft Touch Ayurvedic from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit. 

12. TERM AND TERMINATION 

12.1. These Terms of Use shall be effective from the date of their publication on RioMax Soft Touch Ayurvedic. 

12.2. RioMax reserves the right to terminate the Services in the event of breach of any terms contained in these Terms of Use, misrepresentation of information, any unlawful activity by you or if RioMax is unable to verify or authenticate any information submitted by you. 

12.3. You may terminate these Terms of Use at any time, provided that you discontinue any further use of RioMax Soft Touch Ayurvedic or Services. However, any such termination shall not cancel your obligation to pay for a product purchased on RioMax Soft Touch Ayurvedic, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination. 

13. FORCE MAJEURE 

13.1. RioMax will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond RioMax’s reasonable control. 

14. WAIVER 

14.1. No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by RioMax. Any consent by RioMax to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach. 

15. SEVERABILITY 

15.1. If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction. 

16. GRIEVANCE REDRESSAL 

16.1. You may submit any grievance with respect to RioMax Soft Touch Ayurvedic or the Services, including with respect to any abuse on RioMax Soft Touch Ayurvedic including any discrepancies or grievances with respect to access or usage of RioMax Soft Touch Ayurvedic in violation of these Terms of Use by any person, to the Grievance Officer at: 

Email: info@riomax.in 

17. GOVERNING LAW AND DISPUTE RESOLUTION 

17.1. These Terms of Use, all transactions consummated between RioMax and you, and the relationship between RioMax and you are governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai. 

18. AMENDMENT 

18.1. These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on RioMax Soft Touch Ayurvedic. Your relationship with RioMax Soft Touch Ayurvedic will be governed by the most current version of these Terms of Use, as published on RioMax Soft Touch Ayurvedic. 

19. MISCELLANEOUS 

19.1. In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that RioMax will not be liable for any transaction between itself and any such third parties. 

19.2. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by RioMax, for the use of RioMax Soft Touch Ayurvedic, and the rights and liabilities with respect to any Services to be provided by RioMax shall be limited to the scope of these Terms of Use.